Privacy Policy

Privacy Policy

Last Revised: December 17, 2024

EcoDynamix Co., Ltd. and its global affiliates (hereinafter referred to as "we," "our company" or "EcoDynamix") take the protection of the personal information of users or visitors (hereinafter referred to as "users" or "you") very seriously. We understand the importance of personal information to you and are committed to protecting your personal information by implementing security measures as required by laws, regulations, and industry standards. Therefore, we have developed this Privacy Policy (hereinafter referred to as "this Privacy Policy") applicable to the EcoDynamix official website to help you fully understand how we collect, use, provide, transfer, disclose, store, and protect your personal information when you visit, browse, or use the EcoDynamix official website (hereinafter referred to as "this website"), as well as how you can manage your personal information.

Please carefully read and thoroughly understand this Privacy Policy before you start visiting, browsing, or using the EcoDynamix official website, especially the terms marked in bold and underlined. If you do not agree to the processing of your personal information as described in this Privacy Policy, please do not provide your information on the relevant pages and stop visiting, browsing, or using this website. Continuing to visit, browse, or use this website indicates that you understand and agree to the provisions related to your personal information described in this Privacy Policy. If you have any questions about this Privacy Policy, you can contact us as set out in Article 10 of this Privacy Policy. If you are a minor under the age of 14, please read this Privacy Policy with your legal guardian and pay special attention to the terms for minors.

1. How We Collect and Use Your Personal Information

1.1 When you visit, browse, or use this website, request a quotation for a product, request changes, or request information you ask for, and contact us for any questions or product information (such as providing us with comments, suggestions, inquiries, complaints, etc.), we will collect the following information from you: name, phone number, email, company name, position, address, number of employees, project needs, project configuration, usage, project photos, etc.

1.2 If you consent, you may receive information and updates about our products, services, offers, and special events by email. You can withdraw your consent at any time by contacting us as set out in Article 10 of this Privacy Policy or by using the unsubscribe link at the bottom of each email. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal is made. EcoDynamix adheres to a no-spam policy and strictly prohibits sending spam emails.

1.3 If the information you provide contains personal information of other users, you must ensure that you have obtained legal authorization before providing us with such personal information. If minors' personal information is involved, you must obtain the consent of the corresponding minor’s guardian before providing it. Guardians in such cases have the right to contact us as set out in Article 10 of this Privacy Policy to request correction or deletion of minors' personal information.

1.4 EcoDynamix respects and protects personal information. Regarding the personal information you voluntarily provide or generate when using this website, EcoDynamix commits to collecting and using it in accordance with the principles of legitimacy, legality, and necessity. If EcoDynamix intends to use your personal information for other purposes or use the information collected for specific purposes for other purposes, we will inform you reasonably and obtain your consent again before such use.

2. How We Protect Your Personal Information

2.1 We have adopted industry-standard, reasonable, and feasible security measures to protect your information from unauthorized access, public disclosure, use, modification, damage, or loss. For example, we use SSL protocol to encrypt data exchanged between your browser and the server; we provide HTTPS protocol secure browsing for all EcoDynamix websites; we use encryption to enhance the security of personal information; we use trusted protection mechanisms to prevent personal information from being maliciously attacked; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we conduct security and privacy protection training courses to raise employees' awareness of the importance of protecting personal information.

2.2 Although we have taken the above reasonable and effective measures and comply with the standards required by applicable laws, please understand that there are unpredictable security risks in information transmission on the Internet, such as technical limitations and potential malicious means. Although EcoDynamix will implement and maintain reasonable measures to protect your personal information, EcoDynamix cannot guarantee the security of information transmitted through this website or otherwise via the Internet; we strongly recommend that you take proactive steps to protect the security of personal information. The risk of any transmission of information shall be borne by yourself.

2.3 In the unfortunate event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, inform you of: the basic situation and possible impact of the security incident, the measures we have taken or will take to deal with the incident, suggestions for you to prevent and reduce risks on your own, and remedial measures for you, etc. We will inform you of the relevant information about the incident by email, letter, phone, etc. If it is difficult to inform each individual, we will take reasonable and effective ways to publish announcements. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

2.4 For your convenience and information, this website may contain links to other websites, which do not constitute EcoDynamix’s endorsement or commitment to the content of these websites. We are not responsible for data processing on these websites. If you click on these website links, please note that these websites have their own privacy policies, which you should review before submitting any personal data to these websites.

3. How We Share, Transfer, and Disclose Your Personal Information

3.1 Except in the following situations, we will not share your personal information with any third parties:

• With your explicit consent or authorization;
• To provide you with better services, or to protect the personal and property safety of EcoDynamix's affiliates, other users, or the public from infringement, your information may be shared within EcoDynamix's affiliates;
• To facilitate the provision of services to you, your information may be shared with EcoDynamix's third-party service providers/business partners;
• In the case of a third party acquiring all or most of our business, your information may be shared with the third party;
• To comply with law and regulations, legal procedures, mandatory administrative or judicial requirements, or government/industry authority requirements, your information may be shared.

3.2 Except in the following situations, we will not transfer your personal information to third parties:

• With your explicit consent or authorization;
• To comply with law and regulations, legal procedures, mandatory administrative or judicial requirements, or government/industry authority requirements, your information may be transferred.

3.3 Except in the following situations, we will not disclose your personal information:

• With your explicit consent or authorization;
• Within a reasonable scope, to disclose personal information you have already made public yourself or other personal information already legally disclosed, except where you explicitly refuse;
• To comply with law and regulations, legal procedures, mandatory administrative or judicial requirements, or government/industry authority requirements, your information may be disclosed.

3.4 According to legal and regulatory requirements, in the following situations, we may process your personal information without obtaining your prior authorization:

• Necessary for us to fulfill obligations under laws and regulations as well as those stipulated by industry authorities;
• Related to national security and national defense;
• Related to public safety, public health, and major public interests;
• Related to criminal investigations, prosecutions, trials, and judgment execution;
• Necessary to protect your or others' life, health and property safety, and other significant legal rights and interests;
• The personal information you disclose to the public;
• The personal information collected from legitimate public sources, such as legal news reports, government information, etc.;
• To comply with other requirements as provided by relevant laws and regulations.

4. Your Rights

Depending on the laws and regulations applicable to your country or region, you have the right to:

• Request us to update or correct inaccurate personal information about you;
• Refuse or restrict our use of your personal information;
• Request us to delete your personal information;
• Withdraw your consent when we process your personal information based on your consent. However, withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal is made.

If you wish to exercise your rights, you can contact us as set out in Article 10 of this Privacy Policy. We will verify your identity according to applicable laws and regulations.. If we reasonably believe that these requests are deceptive, impracticable, or could jeopardize the privacy rights of others, we will refuse to process the requests.

5. How We Use Cookies and Similar Technologies

To ensure the normal operation of our website, we may store small information files called cookies on your computer or mobile device. Please refer to our Cookie Policy to learn more about the cookies and similar technologies we use and how they process your personal information.

6. How Your Personal Information is Transferred Across Borders

EcoDynamix is a globally operating company. Generally, we will process your personal information in the country/region where you visit, browse, or use this website. However, in some cases, we may transfer your personal information to countries/regions other than where the information was collected, including but not limited to countries/regions where EcoDynamix and its affiliates, service providers are located. In such cases, we will take necessary measures as required by applicable laws to ensure that cross-border transfers are carried out in compliance with this Privacy Policy and local laws and regulations.

7. How We Protect Minors' Information

Generally, this website does not provide account creation services and does not collect information from minors. In cases where minors' personal information is collected with the consent of their legal guardian, we will only use or disclose such information as permitted by law, with explicit consent from the parent or guardian, or as necessary to protect the minor. If we find that we have collected personal information from minors without verifiable prior consent from their legal guardian, we will seek to delete the relevant content or anonymize the personal information as soon as possible.

8. Limitation of Liability

EcoDynamix shall not be liable for any losses caused by reasons beyond its reasonable control, including force majeure, government actions, and interruptions of power and telecommunications. EcoDynamix shall not be liable for any indirect losses and anticipated benefits, including but not limited to loss of profits, loss of contract opportunities, litigation costs and expenses, incidental expenses, special expenses, or other similar incidental damages arising out of or in connection with the use of this website.

9. How This Privacy Policy is Updated

EcoDynamix reserves the right to change, upgrade, or modify this website at its sole decision based on operational needs and user experience, and reserves the right to update or modify this Privacy Policy as a result of changes, upgrades, or modifications to this website. If there are any changes to this Privacy Policy, we will post the latest version on this website. Please visit this website regularly to check our current Privacy Policy.

10. How to Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, or if you wish to exercise any rights, or if you have any requirements to discuss with us, please contact us in the following ways:
Email: website@ecodynamix.com
Please note that we may not respond to questions unrelated to this Privacy Policy or your personal information rights.